When Your Team Complains To You

When Your Team Complains To You

A lot of empathetic and “Merchant” (see CVI) type leaders will feel lost when they have team members coming into their office to complain about one another, or to express frustration with the way another behaved in a meeting. As these leaders bring these examples to...
Misunderstood Optimism

Misunderstood Optimism

Photo by Nick Fewings on UnsplashWhy do we have such a deep misunderstanding of optimism in our culture? We seem to have so much more respect for the negative and the cynical. Do we think people are more realistic, more honest, more intelligent if they notice the...

The Right Kind of Conflict

Imagine for a moment your team walking away actually feeling excited about having had a conflict. Or, better yet, there’s a contentious issue on the agenda — and people show up early, excited to tackle the problem. Fantasy, you say? No one likes conflict, you say?...